Specialty Probiotics Group Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, email, telephone, via our websites www.specialtyprobiotics.com.au, your website, media, publications, social media and cookies and any other way in which you provide this information to us, and from third parties. Our website may contain links to assist you in understanding our products. we don’t guarantee website links policy or policy of authorised or unauthorised third parties.

We collect your Personal Information for the primary purpose of providing our services and products to you, providing information to you, evaluating markets for our products or services, evaluating the suitability of our products, and marketing. We may also use your Personal Information to assess any application for credit or trading terms and for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or using unsubscribe links in our electronic communications with you.
‍
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. We will treat this information in the same way we would treat information received directly from you.

To assist with the performance of our website, cookies may be installed on your computer. Cookies are small text files that are placed on your computer by websites that you visit.  Cookies are useful because they allow a website to recognise a user’s device.

They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  Most cookies we use on this website collect information about how visitors use the website, for instance, which pages visitors go to most often. These cookies do not collect information that identifies a visitor.

All information collected by these cookies is aggregated and therefore anonymous.  Most internet browsers give you the option to reject all cookies, accept all cookies, erase cookies stored on your computer or be notified before a cookie is stored on your computer.

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure this may include storage on a secure server and/or a cloud based server.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Specialty Probiotics Group Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

This Policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy please contact us at:

Specialty Probiotics Group Pty Ltd

24 – 30 Blanck Street Ormeau QLD 4208

privacy@specialtyprobiotics.com.au